Director, Account Services

About the Opportunity Oddity is partnering with an established, full-service marketing and communications agency to find a Director of Account Service who will lead client relationships, develop high-performing teams, and strengthen overall agency operations. This is a senior leadership opportunity for someone who understands the agency business inside and out. You'll oversee the account service department, mentor and develop talent, and ensure teams consistently deliver exceptional work while maintaining strong client relationships and account profitability. We're looking for an experienced agency leader who combines strategic thinking, operational discipline, and a genuine passion for developing people. What You'll Own - Team Leadership: Lead, mentor, and develop the account service team, establishing clear expectations, accountability, and performance standards. - Client Relationships: Provide strategic oversight across key accounts, ensuring exceptional service, client satisfaction, and long-term retention. - Account Performance: Monitor account health, profitability, budgets, and resource allocation to ensure projects are delivered successfully. - Operational Excellence: Improve account management processes, workflows, and collaboration across creative, media, and other departments. - Strategic Leadership: Guide account teams through complex client challenges, strategic planning, and senior-level presentations. - Business Growth: Identify opportunities to expand existing client relationships, support new business initiatives, and strengthen agency revenue. - Talent Development: Build a collaborative, high-performing department through coaching, professional development, and effective team management. What We're Looking For 10+ years of account service experience within an advertising, marketing, or communications agency. Proven experience leading and developing agency account management teams. Strong understanding of agency operations, creative and media workflows, financial performance, and resource management. Demonstrated success managing complex client relationships and driving account growth. Exceptional leadership, communication, and problem-solving skills. Ability to balance strategic client leadership with hands-on operational oversight. A collaborative, proactive approach to building teams and improving agency performance. Why This Opportunity? Join an established agency with more than 40 years of experience delivering impactful marketing and communications. You'll have the opportunity to shape the account service department, influence agency operations, and work alongside a talented team that values collaboration, professional development, and work-life balance. The agency offers a comprehensive benefits package, including health, dental and vision insurance, 401(k), paid time off, parental leave, flexible scheduling, and additional employee benefits. Interested? We're looking for an experienced agency leader who knows how to build strong teams, earn client trust, and create the structure needed for great work to happen.